Policies

PRE-ORDERS CANCELLATIONS

  • For order modifications (product swaps), please email us.
  • No fee order cancellations until November 30th, 10% re-stocking fee will be charged after that.
  • No cancellations will be processed after Jan 30th for spring pre-orders.

Replacement and Refund

Roses

  • We take great pride in offering you the best roses possible, and we stand behind their quality when planted and cared for following the guidance in our Rose Guide that accompanies your order. If a dormant rose doesn’t leaf out despite your attentive care, we would be delighted to replace it for you. Please keep in mind that some roses may take a little longer to leaf out, especially during a cooler spring, so a bit of patience might be needed.
  • We also guarantee that our roses are true to their name. If your rose blooms differently than expected, please let us know right away so we can replace it for you. It’s worth noting that the first bloom of a young rose might look a bit different from the mature blooms shown in pictures, so if you have any concerns, don’t hesitate to share a photo with us.
  • While we do everything we can to ensure your roses thrive, we cannot control the weather. Unpredictable conditions like heat waves or freezing temperatures are beyond our reach, so we encourage you to follow our winter care instructions to help your roses through the colder months. In summer months, make sure to water the newly planted roses thoroughly and ensure they are cared for especially if you are away from your garden.

About our roses:

  • All roses are premium grade 1 roses unless specified in the listing description.
  • All roses are grafted on multiflora root stock unless specified in the listing description.

Dahlias

All of our Dahlia tubers are guaranteed to be true to name and to leaf out in the growing season. The number of stems and buds are not guaranteed as they are determined by many factors including weather, watering, soil conditions and fertilizing routine.

Spring bulbs/Tubers

Please examine your spring bulbs/tubers and let us know within 5 days of delivery if you have any quality concerns. We may ask for pictures, so please keep the packaging and take product pictures. All our products are guaranteed to be true to name and colour. When the plants bloom, if you find it to be a different colour or variety than purchased, please get in touch with us. 

Live Plants

All potted/leafed out plants are final sale. Should you have any concerns, please send us a picture within 2 days of delivery so we can provide better care instructions and remedy any concerns.

Â