Policies

PRE-ORDERS CANCELLATIONS

  • For order modifications (product swaps), please email us.
  • No fee order cancellations until November 30th, 10% re-stocking fee will be charged after that.
  • No cancellations will be processed after Jan 30th for spring pre-orders.

Replacement and Refund

Please read through our policy in its entirety.

Roses

  • When planting, please follow the instructions provided with your order, it can also be found here in our Rose Guide.
  • Please let us know if your bare root roses arrived damaged beyond viability within 3 days of delivery. While we do not expect major damages, sometimes there may be minor damages like a bend cane or a broken cane. 
  • Do NOT grow bare roots in anything except in ground or plastic planters with drainage holes. No grow bags etc. Doing this will void our growing season warranty.
  • Plant your bare roots immediately, when an order is shipped, tracking details are provided. Please ensure you are ready to receive your order and that you plant your roses immediately.
  • If your bare root rose does not show any growth, please contact us within 21 days. This ensures that we keep an eye on the growth of the bare root, provide tips to help increase survival chances and provide alternate options, if needed.
  •  Please keep in mind that some roses may take a little longer to leaf out, especially during a cooler spring, so a bit of patience might be needed but do let us know so we are aware.
  • While we do everything we can to ensure your roses thrive, we cannot control the weather. Unpredictable conditions like heat waves or freezing temperatures are beyond our reach, so we encourage you to follow our winter care instructions to help your roses through the colder months. In summer months, make sure to water the newly planted roses thoroughly and ensure they are cared for especially if you are away from your garden.
  • Warranty is voided if plants are grown in grow bags. Please only plant in plastic/resin pots or in ground.
  • Some die-back, browning or black cane is expected in the growing season. Please cut off the affected canes 1 inch below the browned dry cane to ensure the die-back does not travel down to the rest of the cane, killing the cane and possibly the entire plant. If the plant dies due to dieback that is not managed, it will not be replaced.

Potted roses:

  • All potted plants are final sale only. If there are any issues or damages due to shipping, please let us know within 3 days from delivery.
  • Potted roses are sometimes shipped bagged without pots to fit snug in the shipping boxes.

About our roses:

  • All roses are grafted on multiflora root stock unless specified in the listing description.

Dahlias

All of our Dahlia tubers are guaranteed to be true to name and to leaf out in the growing season. The number of stems and buds are not guaranteed as they are determined by many factors including weather, watering, soil conditions and fertilizing routine.

Spring bulbs/Tubers

Please examine your spring bulbs/tubers and let us know within 5 days of delivery if you have any quality concerns. We may ask for pictures, so please keep the packaging and take product pictures. All our products are guaranteed to be true to name and colour. When the plants bloom, if you find it to be a different colour or variety than purchased, please get in touch with us. 

Live Plants

All potted/leafed out roses and other plants are final sale. Should you have any concerns, please send us a picture within 2 days of delivery so we can provide better care instructions and remedy any concerns.